Warranty Information
At Gainsville furniture, we pride ourselves on offering the best service we possibly can. For more information and conditions, please view the information below. Items purchased from the Stock Clearance or Floor Stock section may carry their own limited warranties. Please ask our friendly staff about these warranties.
Once you have confirmed the issue is covered under warranty, photos and receipts need to be emailed to service@gainsville.com.au. Alternatively, you can text through your information and photos to +61 483 930 638
Bedroom Furniture Warranty
Warranty Period:
15 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes
- Change of address or ownership
- Products sold as "Stock Clearance" or similar.
- Transport costs are not covered by any product warranties.
Items Covered:
Timber or metal frames belonging to bedside cabinets, tallboys and dressers.
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes, e.g., in a restaurant, hotel or bar.
- Change of address or ownership.
- Products sold as "Stock Clearance" or similar.
- General wear and tear. E.g., discoloration, abrasions or scratches.
- Transportation costs
Items Covered:
Leather, fabric, foam and stitching belonging to beds, bedroom ottomans and bedroom cabinets.
Warranty Period:
15 Year Manufacturing Defect Pro-Rata Warranty
Year 0-5 Full Coverage*
Year 5-7 90% Coverage*
Year 7-9 80% Coverage*
Year 9-11 70% Coverage*
Year 11-13 60% Coverage*
Year 13-15 50% Coverage*
* Percentage of repair or replacement cost covered by Gainsville.
Exclusions:
- Products used for business or commercial purposes
- Change of address or ownership
- Products sold as "Stock Clearance" or similar.
- Transport costs are not covered by any product warranties.
- Wear and Tear (e.g. creases, pilling, puddling, etc).
- Misuse or lack of proper care or maintenance (e.g. stains, tears, rips or abrasions etc)
Items Covered:
Runners. Handles. Zippers. Headrest Mechanisms. Gas Struts.
Warranty Period:
2 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes
- Change of address or ownership
- Products sold as "Stock Clearance" or similar.
- Transport costs are not covered by any product warranties.
Items Covered:
Motors. Buttons. Cables. Lights. USB Ports. Wall Plugs.
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes
- Change of address or ownership
- Products sold as "Stock Clearance" or similar.
- Transport costs are not covered by any product warranties.
Warranty Period:
5 Year Manufacturing Defect Warranty
Exclusions:
- Products used for business or commercial purposes
- Change of address or ownership
- Products sold as "Stock Clearance" or similar.
- Transport costs are not covered by any product warranties.
Refund Policy
Gainsville has the right to attempt to repair a piece of furniture that may have an issue. If the fault is deemed to be a major fault which hinders your use of the product in such way that makes the product unfit for its purpose, you may be eligible for a refund. The amount refunded back to you is based on a Pro-rata schedule.
For example; You have spent $1,000 on a lounge suite from Gainsville, and the recliner doesn’t work after 6 years of ownership. If Gainsville is unable to have the lounge repaired, you may be eligible for a refund of $500, as per the Pro-rata schedule. Gainsville will collect the lounge before processing your refund. Transportation costs are always excluded and quoted dependant on the client's location.
Refund Pro-Rata Schedule
Year 0-5 Refund of 100%*
Year 5-7 Refund of 50%*
Year 7-9 Refund of 40%*
Year 9-11 Refund of 30%*
Year 11-13 Refund of 20%*
Year 13-15 Refund of 10%*
What's not covered?
- Sitting or standing on the headrest, side rails, foot board or any part of the bed frame or cabinet not designed to support weight
- General wear and tear, including stretching of the leather or fabric
- Jumping, falling or roughly landing on any part of the bed frame with force
- Excessive damaged deemed ‘Misuse or Neglect’. These include, but not limited to, broken frames or support bases caused by falling or landing on the bed frame with force, not caused by general use.
- Removing parts or DIY fixes to any part of the bed frame or mattress. For example, taking apart the mechanism or slat system, or removing or opening parts of the bed frame or mattress to attempt to repair something yourself.
- Change of address, ownership, or moving of furniture.
- Regular mattress wear and tear, including softening of the mattress or indentations caused by regular use, not related to the structure or the springs of the mattress.
It is up to the discretion of the Gainsville Service Manager to decide warranty validity on a case to case basis. A $250 service fee applies to all warranty related call outs within Metro Melbourne only. For other areas, please contact Gainsville.