Warranty Information | Leather

Warranty Information | Leather

Gainsville’s leather is covered by a 1 year limited warranty against manufacturing defects. As leather is a natural and breathable material, it’s important to remember that meticulous care and maintenance is required.

How long should leather last?

Leather is comparable to a living plant. How long a natural product like this lasts relies heavily on how the owner looks after it. Leather is skin, and as such is susceptible to wear and tear.

How do you care for leather?

Gainsville only recommends the Gainsville brand 4-in-1 leather cleaner, which is to be applied every 3 months. On top of this, the leather wipes, also provided by Gainsville, should be used a minimum of once a week, especially over the parts of the leather that is used the most. At the very least, all owners of leather should ensure that their leather products are being wiped down with a lightly dampened cloth once a week.

Things that should be avoided

There are a few things that may damage your leather. Below are a few examples with pictures to help you identify them. These marks are NOT covered under any warranty.

Body sweat and perspiration

Perspiration and oils from our skin and hair contain a high amount of acidity. This acid is known to break down the surface of leather, causing disintegration of the top layer of the hide. Regular cleaning to remove this acid, at least once a week, is the only way to prevent the build up of these acids and prolong the life of your leather. The photos on the right are some examples of damage caused by perspiration and body oils. These are NOT covered under warranty.

Spillages and Food

Spills of liquids and food should be cleaned off your leather as soon as possible. Failing to clean your lounge after a spill will cause liquids to be absorbed by the leather, which may leave a mark.

Abrasive Clothing

Abrasive or rough fabric clothing can sometimes scrape against your lounge, causing marks around the seams. It’s important to remember that clothing, such as belts, metal parts, jeans and other types of harder clothing can cause damage. The phones on the right show some examples of this. These are NOT covered under warranty. Non colour fast clothing may also transfer colours onto your leather, especially if your leather is white.

Items such as sharp objects, studded belts or shoes can also scratch and damage the leather. It’s important to keep this in mind when enjoying your leather products.

Direct Sunlight

Direct sunlight onto your leather products may cause fading, just like in timber. It’s important to lower the blinds or keep your leather covered from the sun when possible.

Leather feature or fault?

Leather is a natural product, so scars and natural markings are not manufacturing defects, but a feature of genuine leather products. These may include:

  • Scars, insect bites and other natural markings
  • Leather creases
  • Vein markings

The photos on the right show examples of these markings. These are NOT covered under your warranty, as they are not a defect in leather, but a feature.